Terms and Conditions – voyagetc.shop

1. Introduction

English Text:
Welcome to Voyage TC (the “Website”), operated by Dearshare Technology Limited (“we,” “us,” or “our”), a company registered in Hong Kong SAR with its registered office at 15/F, Room A, Kings Tower, 111 King Lam Street, Cheung Sha Wan, Kowloon, Hong Kong.

These Terms and Conditions (“Terms”) govern your access to and use of the Website, including any purchases made through our online store. By accessing or using the Website, placing an order, or clicking “I Agree” at checkout, you (“Customer,” “you,” or “your”) acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms in their entirety, please do not use this Website or place an order.

Age Requirement: By using this Website, you represent that you are at least 18 years of age and have the legal capacity to enter into a binding contract.

2. Definitions

English Text:
For the purposes of these Terms, the following definitions apply:

“Website” means voyagetc.shop and all related pages, subdomains, and services operated by Dearshare Technology Limited.
“Goods” or “Products” means the handcrafted macrame wall hangings, lampshades, and other home decor items offered for sale on the Website.
“Custom Goods” means any Product that is made to your specific requirements, including custom sizing, personalized designs, or bespoke color specifications.
“Order” means your request to purchase Goods from the Website, submitted via the checkout process.
“Contract” means the legally binding agreement formed between you and us when we accept your Order, as described in Section 4.
“Privacy Policy” means our privacy practices document, available at [Link to Privacy Policy], which forms part of these Terms.
“Shipping Policy” means our shipping and delivery practices document, available at [Link to Shipping Policy], which forms part of these Terms.
“Business Day” means a day other than a Saturday, Sunday, or Hong Kong public holiday.

3. Interpretation

English Text:
In these Terms, unless the context otherwise requires:

Headings are for convenience only and do not affect interpretation.
Words in the singular include the plural and vice versa.
Reference to “writing” or “written” includes email communications.
Any reference to a statute or statutory provision includes any amendment, extension, or re-enactment thereof.

4. Basis of Sale – Contract Formation

English Text:
4.1 Invitation to Treat
The display of Goods on the Website constitutes an invitation to treat only, and is not a contractual offer that is capable of acceptance. When you place an Order, you are making an offer to purchase the Goods from us.

4.2 Order Acceptance
A Contract between you and us will only be formed when:

You receive an Order Confirmation email from us acknowledging receipt of your Order; OR
We dispatch the Goods to your nominated shipping address,
whichever occurs first.

4.3 Right to Refuse Orders
We reserve the right, in our sole discretion, to refuse or cancel any Order for any reason, including but not limited to:

Suspected fraudulent activity or unauthorized payment.
Stock unavailability or discontinuation of a Product.
Errors in pricing or Product description.
Inability to ship to the nominated destination due to legal or logistical constraints.

If we cancel your Order after payment has been processed, we will issue a full refund to the original payment method within 7 Business Days.

4.4 Order Accuracy
It is your responsibility to ensure that all information provided during the checkout process (including shipping address, contact details, and product specifications) is accurate and complete. We are not liable for any delay, non-delivery, or additional costs arising from incorrect information provided by you.

5. Product Information and Custom Goods

English Text:
5.1 Handcrafted Nature of Goods
Our Products are handcrafted by skilled artisans. As such, each piece is unique and may exhibit slight variations in color, texture, size (within a tolerance of approximately 1-2 inches or 2.5-5 cm), and knot placement. These variations are not defects but are inherent characteristics of handmade goods and contribute to the authenticity and charm of each piece.

Product images on the Website are for illustrative purposes only. While we make every effort to display colors accurately, we cannot guarantee that your device’s screen display accurately reflects the actual color of the Goods.

5.2 Custom Goods
Custom Goods are made to your specific requirements and specifications. By placing an Order for Custom Goods:

You acknowledge that you have reviewed and confirmed all provided specifications (e.g., dimensions, colors, design details) for accuracy.
You agree that Custom Goods are non-returnable and non-refundable except where they arrive damaged or materially deviate from the agreed specifications (see Section 9).

6. Price and Payment

English Text:
6.1 Pricing
All prices displayed on the Website are in United States Dollars (USD) unless otherwise indicated. Prices are inclusive of any applicable Hong Kong taxes but exclusive of any customs duties, import taxes, or other levies imposed by the destination country (see Section 7.3).

We reserve the right to modify prices at any time without prior notice. However, price changes will not affect Orders for which an Order Confirmation email has already been sent.

6.2 Payment Methods
We accept payment via [List accepted payment methods, e.g., Visa, Mastercard, American Express, PayPal, Stripe]. By submitting payment details, you represent and warrant that you are authorized to use the selected payment method.

6.3 Payment Processing
Payment is processed at the time of Order placement. We work with PCI-DSS compliant third-party payment processors who handle your payment card details securely. We do not store full payment card numbers on our servers.

6.4 Pricing Errors
In the event of a genuine and obvious pricing error, we reserve the right to cancel your Order and issue a full refund, even after an Order Confirmation has been sent. We will notify you of any such error as soon as reasonably practicable.

7. Shipping and Delivery

English Text:
7.1 Shipping Policy
Shipping and delivery are governed by our Shipping Policy, which is incorporated by reference into these Terms. Please review the Shipping Policy carefully before placing your Order. Key provisions include:

Free standard international shipping on all orders (no minimum purchase).
Estimated delivery times: 7-15 Business Days for major destinations (USA, Canada, UK, EU, Australia).
Orders are processed within 1-3 Business Days of payment confirmation.
Tracking information will be provided upon dispatch.

7.2 Delivery Delays
Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by:

Customs clearance procedures in the destination country.
Force majeure events (see Section 15).
Incorrect or incomplete shipping addresses provided by you.
Carrier service disruptions or peak season volumes.

7.3 Customs, Duties, and Import Taxes
You are solely responsible for any and all customs duties, import taxes, value-added tax (VAT), handling fees, or other charges levied by the destination country. These charges are not included in the product price or shipping cost. We recommend contacting your local customs office for information before placing an Order.

If a package is refused or abandoned due to unpaid customs fees, the Order will not be refunded, and you will be responsible for any return shipping costs incurred by us.

7.4 Risk and Title

Risk of loss or damage to the Goods passes to you upon delivery to the carrier. We recommend that you inspect the Goods promptly upon receipt.
Title (ownership) of the Goods passes to you upon full payment and delivery to the carrier.

8. Returns, Refunds, and Cancellations

English Text:
8.1 General Right of Return
Subject to the exceptions in Section 8.2, you may return eligible Goods within 14 calendar days of receipt for a refund of the purchase price (excluding original and return shipping costs). To be eligible for return, Goods must be:

Unused, undamaged, and in their original condition.
Returned with all original packaging, tags, and accessories.

8.2 Non-Returnable Items
The following items are final sale and cannot be returned or refunded:

Custom Goods (as defined in Section 5.2).
Items marked as “Final Sale” or “Clearance” at the time of purchase.
Items that have been used, washed, or altered from their original condition.

8.3 Return Shipping Costs
Return shipping costs are the sole responsibility of the buyer. We recommend using a trackable and insured shipping service, as we cannot guarantee receipt of returned items and are not responsible for items lost or damaged during return transit.

8.4 Refund Processing
Refunds will be processed to the original payment method within 14 Business Days of receiving and inspecting the returned Goods. Please note that your bank or card issuer may require additional time to post the refund to your account.

8.5 Order Cancellation
You may cancel your Order without penalty before it has been processed for shipping (typically within 24 hours of placement). Once the Order status is “Processing” or “Shipped,” cancellation is no longer possible, and the return process outlined in Section 8.1 will apply.

8.6 Damaged or Incorrect Items
If you receive Goods that are damaged in transit or materially differ from the Order placed (excluding handcrafted variations as described in Section 5.1), please contact us at info@voyagetc.shop within 48 hours of delivery, providing:

Your Order number.
Clear photographs of the damaged item and packaging.
A brief description of the issue.

We will, at our discretion, arrange for a replacement or issue a full refund, including any shipping costs paid. We may request that you return the damaged item (at our cost) for quality control inspection.

9. Intellectual Property Rights

English Text:
9.1 Website Content
All content on the Website, including but not limited to text, graphics, logos, button icons, images, photographs, product descriptions, video content, digital downloads, data compilations, and software, is the exclusive property of Dearshare Technology Limited or its content suppliers and is protected by Hong Kong and international copyright, trademark, and other intellectual property laws.

9.2 Limited License
We grant you a limited, revocable, non-exclusive, non-transferable license to access and make personal, non-commercial use of the Website. This license does not include any right to:

Reproduce, duplicate, copy, sell, resell, or otherwise exploit the Website or its content for any commercial purpose.
Use any data mining, robots, or similar data gathering and extraction tools.
Frame or utilize framing techniques to enclose any trademark, logo, or proprietary information.

9.3 User-Generated Content
If you submit reviews, comments, photographs, or other content to the Website, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, adapt, publish, translate, and distribute such content in any media for promotional purposes. You represent that you own or have the necessary rights to such content and that it does not infringe any third-party rights.

10. Limitation of Liability

English Text:
10.1 No Exclusion of Mandatory Rights
Nothing in these Terms shall limit or exclude our liability for:

Death or personal injury caused by our negligence.
Fraud or fraudulent misrepresentation.
Any other liability that cannot be excluded or limited under Hong Kong law (including the Control of Exemption Clauses Ordinance, Cap. 71) or the mandatory consumer protection laws of your jurisdiction.

10.2 Liability Cap
Subject to Section 10.1, our total aggregate liability to you in respect of any loss or damage arising out of or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total amount paid by you for the Goods giving rise to the liability.

10.3 Exclusion of Consequential Loss
Subject to Section 10.1, we shall not be liable for any:

Indirect, special, incidental, or consequential loss or damage.
Loss of profit, revenue, business opportunity, goodwill, or anticipated savings.
Loss of data.

10.4 Hong Kong Law Compliance
Pursuant to Hong Kong’s Control of Exemption Clauses Ordinance (Cap. 71), any term that purports to exclude or restrict liability for breach of the implied undertakings as to title, quiet possession, freedom from encumbrances, correspondence with description or sample, or quality or fitness for purpose in a consumer sale is unenforceable unless it is fair and reasonable. We affirm that our limitation of liability provisions are intended to be fair and reasonable in the context of cross-border e-commerce transactions.

11. Disclaimer of Warranties

English Text:
11.1 “As Is” Basis (Where Permitted by Law)
To the fullest extent permitted by applicable law, the Website and all Goods are provided on an “AS IS” and “AS AVAILABLE” basis, without any representations, warranties, or conditions of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Goods will meet your specific requirements or expectations.

11.2 Handcrafted Variations
As noted in Section 5.1, due to the handcrafted nature of our Goods, we do not warrant that Goods will be identical to product images displayed on the Website. Reasonable variations in color, texture, and dimensions are not considered defects.

11.3 Website Availability
We do not warrant that the Website will be available uninterrupted, timely, secure, or error-free, or that any defects will be corrected. We may suspend or withdraw the Website for maintenance or operational reasons without prior notice.

12. Indemnification

English Text:
You agree to indemnify, defend, and hold harmless Dearshare Technology Limited, its directors, officers, employees, agents, affiliates, and contractors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

Your breach of these Terms.
Your violation of any applicable law or third-party right.
Your use of the Website or purchase of Goods in a manner not authorized by these Terms.
Any content you submit to the Website that infringes third-party rights.

13. Privacy and Data Protection

English Text:
13.1 Privacy Policy
Your privacy is important to us. Our collection, use, and disclosure of your personal information are governed by our Privacy Policy, which is incorporated by reference into these Terms. By using the Website, you consent to the practices described in the Privacy Policy.

13.2 Cookies
The Website uses cookies and similar tracking technologies as described in our Privacy Policy. By using the Website, you consent to the use of cookies in accordance with the Privacy Policy and applicable cookie consent mechanisms.

14. Termination and Suspension

English Text:
14.1 Termination by Us
We reserve the right, in our sole discretion and without prior notice, to:

Suspend or terminate your access to the Website.
Cancel any outstanding Orders.
Restrict your ability to place future Orders,
if we reasonably believe that you have breached these Terms, engaged in fraudulent activity, or otherwise misused the Website.

14.2 Effect of Termination
Upon termination, your right to use the Website ceases immediately. Any provisions of these Terms that by their nature should survive termination (including but not limited to Limitation of Liability, Indemnification, and Governing Law) shall survive.

15. Force Majeure

English Text:
We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay is caused by events beyond our reasonable control, including but not limited to:

Acts of God, natural disasters, pandemics, epidemics.
War, terrorism, civil unrest, riots.
Governmental actions, trade embargoes, sanctions, or changes in law.
Strikes, lockouts, or other industrial action.
Disruption to transportation networks, postal systems, or telecommunications.
Customs delays or detention at any port or border.

In such circumstances, we will notify you as soon as reasonably practicable, and performance will be suspended for the duration of the force majeure event. If the event continues for more than 30 days, either party may terminate the affected Contract without liability.

16. Third-Party Links

English Text:
The Website may contain links to third-party websites or services that are not owned or controlled by us (e.g., social media platforms, payment gateways, shipping carrier tracking portals). We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that we shall not be liable for any damage or loss arising from your use of any third-party website. We encourage you to read the terms and conditions and privacy policies of any third-party website you visit.

17. Governing Law and Dispute Resolution

English Text:
17.1 Governing Law
These Terms and any Contract formed hereunder shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law principles.

17.2 Jurisdiction
Any dispute, controversy, claim, or difference arising out of or in connection with these Terms, including any question regarding its existence, validity, interpretation, performance, or termination, shall be subject to the exclusive jurisdiction of the courts of Hong Kong SAR.

17.3 Consumer Rights Preservation
Notwithstanding Section 17.2, if you are a consumer resident in a jurisdiction with mandatory consumer protection laws that provide for jurisdiction in your local courts, nothing in this Section 17 shall deprive you of the benefit of such mandatory provisions.

17.4 Informal Dispute Resolution
Before initiating any formal legal proceedings, we encourage you to contact us at info@voyagetc.shop to seek an amicable resolution. We will make reasonable efforts to resolve any dispute informally within 30 days of receiving your written notice.

18. Changes to These Terms

English Text:
We reserve the right to modify, amend, or replace these Terms at any time. The “Last Updated” date at the top of this page indicates when revisions were made.

For material changes, we will provide prominent notice on the Website or send an email notification to registered customers. Your continued use of the Website after changes become effective constitutes acceptance of the revised Terms.

Changes will not apply retroactively to Orders placed before the effective date of the revised Terms. The version of the Terms in effect at the time of your Order governs that Contract.

19. General Provisions

English Text:
19.1 Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, and any Order Confirmation email, constitute the entire agreement between you and us regarding the subject matter hereof and supersede all prior agreements, understandings, and representations, whether written or oral.

19.2 Severability
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be severed, and the remaining provisions shall continue in full force and effect to the fullest extent permitted by law.

19.3 No Waiver
No failure or delay by us in exercising any right or remedy under these Terms shall constitute a waiver. A waiver of any breach or default shall only be effective if made in writing and signed by an authorized representative of Dearshare Technology Limited, and shall not constitute a waiver of any subsequent breach or default.

19.4 Assignment
You may not assign, transfer, or subcontract any of your rights or obligations under these Terms without our prior written consent. We may assign, transfer, or subcontract our rights and obligations under these Terms without your consent to any affiliated entity or in connection with a merger, acquisition, or sale of assets.

19.5 Language
These Terms are written in English. Any translation provided is for convenience only. In the event of any discrepancy, the English version shall prevail.

20. Contact Information

English Text:
For any questions, comments, or concerns regarding these Terms and Conditions, please contact us:

Dearshare Technology Limited
15/F, Room A, Kings Tower
111 King Lam Street, Cheung Sha Wan
Kowloon, Hong Kong

📧 Email: info@voyagetc.shop
📞 Phone: +852 1111 1111

We aim to respond to all inquiries within 24-48 hours on Business Days.